Back at the start of October, as I rushed down to the Tenderloin to pick up some authentic banh mi for my bosses & a few other people in the office, MUNI had their transportation officers all over the place. As I descended the bus in the Tenderloin, they asked to check my Fast Pass. While other passengers were obviously avoiding the transportation officers by arguing with them about letting them see their Fast Pass or simply running madly across the street, I handed over my Fast Pass, assured that everything would be fine. The officer told me that I had NO money on my Fast Pass, so she issued me a citation for $105!!! I told her there must be some type of mistake, as my Company pays half of my transportation costs and always sends the money to MUNI 7 to 10 days before the end of the month to cover the cost of the following month. She informed me that I could protest the citation if I wanted. I went back to the office, printed out the E-mail from my company stating that my “commuter benefits order” had been fulfilled, along with the E-mail from MUNI telling me that it had been loaded (on the FIFTH of the following month), wrote a letter to MUNI stating that it was their fault for not adding the money before the grace period was up (I believe the grace period is the first 3 days of the month), then went down to their offices and dropped it off with a copy of the citation. A few weeks later, I received a letter from MUNI saying that the citation was just in their eyes, but I could further protest it if I wanted. However, if I wanted to further protest, I’d have to send all of the information, ALONG WITH A CHECK FOR $105.00, to a certain address. The letter said that, if MUNI was found to be wrong, my money would be returned to me. Wouldn’t you know it? MUNI cashed that check within a week, but I heard nothing further from them. Now that it’s January, the Bozos send me another letter, once again saying that they found the citation just. They said that I had said the money was loaded on the card, but it had NOT been loaded on the card. Idiots! I did NOT say that the money was loaded on the card. I said that MY COMPANY SENT them the money well in advance of the start of the following month. THEY (MUNI) are the ones that didn’t load in a timely manner! Of course, no one addressed that issue at all. When I looked back at all of my E-mails, I realized that MUNI ALWAYS loads it anywhere from the 4th to as late as the 10th of the month that the Fast Pass is for!!! At this point, I could care less that they cashed my check. What pisses me off is that they had the balls to write me yet another letter stating that they found the citation just, stating that I had said the money had been loaded (which I did NOT!) and that I could still protest it, but I’d have to set up a hearing date and pay a $25 filing fee. Really?! Do they think I have any more time to waste?! I’m going to write them another letter letting them know that I could care less if they took my money, but… they still did NOT answer my question as to why MUNI loads the money onto the card so late. I’ll also attach a copy of the letter(s) I originally sent them, so that they can see that (if they could read English properly), I did NOT say that the money was already loaded onto the card. Lastly, I’ll attach copies of every E-mail from my company last year letting me know when they’d send the money to MUNI, as well as the E-mails from MUNI telling me when they’d actually loaded it. I hate stupid people!!!
Ok, I’ll get off my soap box now.